• MY MYFITRAVEL IS NOT WORKING
    • You shouldn’t have any problems, but in the unlikely event that your myfitravel device doesn’t work or is damaged during transport, please let us know as soon as possible via email: info@myfitravel.com and we’ll solve the problem within 24 hours.

  • CAN YOU EXTEND THE MYFITRAVEL RENTAL PERIOD OR DATA PLAN?
    • Yes, simply contact us via email: clientes@myfitravel.com, and once we confirm the availability, we’ll send a payment order to your email with the price of the extension and you’ll be able to continue enjoying Wifi throughout your trip.

  • PICK-UP AT THE HOTEL
    • On the first day of your myfitravel rental, you’ll be able to pick up your device and myfitravel pack at the hotel reception. It is essential that when you reserve your myfitravel device, you use the same full name of the person booking the room, as it will be sent to that person at the hotel.

  • WHERE CAN I PICK UP MY MYFITRAVEL DEVICE?
    • At the address you provide as the “delivery address” when purchasing the service. This may be: a hotel, country lodge, camp site or your home

  • HOW DO I CONNECT MY MYFITRAVEL TO MY DEVICES?
    • It’s simple. Just press the ON button on your myfitravel device, and in a few seconds you will see the name of the network you wish to connect to indicated on the screen. Enter the password that came with your myfitravel pack, into your smartphone, computer, tablet, etc., and your Wifi will be configured and ready to use.

  • WHAT RANGE DOES THE MYFITRAVEL DEVICE HAVE?
    • The wifi signal range of a myfitravel device is 10-15 metres.

  • CAN I USE MYFITRAVEL FOR VOICE OVER IP CALLS?
    • Yes, you can make VOIP calls using applications like: Skype, Viber, Facetime, Tango, etc.

  • HOW MANY PEOPLE CAN I SHARE MY MYFI WITH?
    • myfitravel accepts up to 10 devices (smartphones, tablets, PCs, etc.) – ideal for family, business, friends, school trips, etc.

  • HOW DO I PAY FOR THE RENTAL?
    • With any of the main credit cards or with your paypal account. Our payment platform is 100% secure.

  • WHY DO YOU HAVE TO LEAVE A DEPOSIT?
    • When you rent your myfitravel, €80 will be held on your credit card to guarantee the return of the device. This amount will not be charged and will be released when the myfitravel device is returned.

  • WHEN IS THE DEPOSIT AMOUNT CHARGED?
    • In the event that the device and all the accessories are not returned, your credit card will be charged. It is important that the device be returned in its entirety to avoid additional costs.

  • HOW FAR IN ADVANCE DO I HAVE TO RESERVE MYFITRAVEL?
    • You need to purchase the myfitravel service at least two days before you arrive at your destination.

  • WHAT PRICE PLAN SHOULD I GET?
    • There are different price plans depending on the amount of data you consume (from 300MB to 1.5GB per day). If you will be using it a lot, or if there are several people in your party, we recommend contracting the maximum capacity.

  • HOW FAST WILL MY CONNECTION BE WITH MYFITRAVEL?
    • myfitravel provides high-speed mobile internet connection. myfitravel works with the telephone signal of the main operators in your destination country. The download and upload speeds may vary depending on the quality of the signal at your geographic location.

  • WHAT HAPPENS IF I CANCEL MY RESERVATION?
    • Depending on how far in advance you cancel, you will be charged fees as detailed below: There is no charge if you cancel more than 72 hours before the start of the confirmed rental. There is a charge of €15,00 if you cancel less than 72 hours before the start of the confirmed rental. If you cancel once the rental period has started you will not be entitled to a refund.

  • WHAT IS A MYFITRAVEL MODEM?
    • Myfitravel is a pocket-sized, wireless mobile router. It works with the mobile network of the local territory. It provides access to internet for up to 10 devices, avoiding roaming costs for the duration of your trip.

  • MY MYFITRAVEL IS NOT WORKING
    • You shouldn’t have any problems, but in the unlikely event that your myfitravel device doesn’t work or is damaged during transport, please let us know as soon as possible via email: info@myfitravel.com and we’ll solve the problem within 24 hours.

  • CAN YOU EXTEND THE MYFITRAVEL RENTAL PERIOD OR DATA PLAN?
    • Yes, simply contact us via email: clientes@myfitravel.com, and once we confirm the availability, we’ll send a payment order to your email with the price of the extension and you’ll be able to continue enjoying Wifi throughout your trip.

  • PICK-UP AT THE HOTEL
    • On the first day of your myfitravel rental, you’ll be able to pick up your device and myfitravel pack at the hotel reception. It is essential that when you reserve your myfitravel device, you use the same full name of the person booking the room, as it will be sent to that person at the hotel.

  • WHERE CAN I PICK UP MY MYFITRAVEL DEVICE?
    • At the address you provide as the “delivery address” when purchasing the service. This may be: a hotel, country lodge, camp site or your home

  • HOW DO I CONNECT MY MYFITRAVEL TO MY DEVICES?
    • It’s simple. Just press the ON button on your myfitravel device, and in a few seconds you will see the name of the network you wish to connect to indicated on the screen. Enter the password that came with your myfitravel pack, into your smartphone, computer, tablet, etc., and your Wifi will be configured and ready to use.

  • WHAT RANGE DOES THE MYFITRAVEL DEVICE HAVE?
    • The wifi signal range of a myfitravel device is 10-15 metres.

  • CAN I USE MYFITRAVEL FOR VOICE OVER IP CALLS?
    • Yes, you can make VOIP calls using applications like: Skype, Viber, Facetime, Tango, etc.

  • HOW MANY PEOPLE CAN I SHARE MY MYFI WITH?
    • myfitravel accepts up to 10 devices (smartphones, tablets, PCs, etc.) – ideal for family, business, friends, school trips, etc.

  • HOW DO I PAY FOR THE RENTAL?
    • With any of the main credit cards or with your paypal account. Our payment platform is 100% secure.

  • WHY DO YOU HAVE TO LEAVE A DEPOSIT?
    • When you rent your myfitravel, €80 will be held on your credit card to guarantee the return of the device. This amount will not be charged and will be released when the myfitravel device is returned.

  • WHEN IS THE DEPOSIT AMOUNT CHARGED?
    • In the event that the device and all the accessories are not returned, your credit card will be charged. It is important that the device be returned in its entirety to avoid additional costs.

  • HOW FAR IN ADVANCE DO I HAVE TO RESERVE MYFITRAVEL?
    • You need to purchase the myfitravel service at least two days before you arrive at your destination.

  • WHAT PRICE PLAN SHOULD I GET?
    • There are different price plans depending on the amount of data you consume (from 300MB to 1.5GB per day). If you will be using it a lot, or if there are several people in your party, we recommend contracting the maximum capacity.

  • HOW FAST WILL MY CONNECTION BE WITH MYFITRAVEL?
    • myfitravel provides high-speed mobile internet connection. myfitravel works with the telephone signal of the main operators in your destination country. The download and upload speeds may vary depending on the quality of the signal at your geographic location.

  • WHAT HAPPENS IF I CANCEL MY RESERVATION?
    • Depending on how far in advance you cancel, you will be charged fees as detailed below: There is no charge if you cancel more than 72 hours before the start of the confirmed rental. There is a charge of €15,00 if you cancel less than 72 hours before the start of the confirmed rental. If you cancel once the rental period has started you will not be entitled to a refund.

  • WHAT IS A MYFITRAVEL MODEM?
    • Myfitravel is a pocket-sized, wireless mobile router. It works with the mobile network of the local territory. It provides access to internet for up to 10 devices, avoiding roaming costs for the duration of your trip.